O2C Analyst


  • Permanent
  • Cork
  • Reference Code: 02069

AA Euro Recruitment Group

Euro Executive Recruitment is working with a leading multinational based in Cork to recruit a German speaking O2C Order Management Analyst. The primary role of the O2C Order Management Analyst is to support the accurate, efficient and compliant customer order processing for customers across the business

The Role:

  • Effectively monitor and resolve all sales orders & sales interface issues
  • Effectively manage, track and resolve all Tier 2 customer disputes, close any issues with orders, in co-operation with established customers and Local team.
  • Work in partnership with the O2C Order Management Associate to ensure excellent order processing & positive customer experiences
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a go-to information resource for O2C Order Management processing and related queries
  • Experience with SAP O2C Module
  • Interaction Client Phone system
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint

Requirements:

  • 2-3 years experience in O2C function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change
  • Bachelors Degree (or equivalent work experience)
  • Fluency in English & German language
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BO team members

Salary:
Market leading salary available

Please call Jerry Roche on +353 21 206 6078 or send your CV to jerry@aaeuro.com.

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Jerry Roche
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